For a better experience, please update your browser to its latest version.
I would like to take out a subscription. Where can I find out more information?
Subscription information can be found on our website and you can subscribe directly through the website by credit or debit card, or by Direct Debit. If you need any assistance or any more information, please contact our Subscriptions Hotline or call +44 (0)1604 828705.
Are my credit card details secure if I subscribe online?
Yes. All the information you provide is encrypted using the industry standard SSL (Secure Socket Layer) technology.
What’s the benefit of paying by Direct Debit?
Direct debit is a continuous payment method available in the UK which means that you do not need to remember to renew your subscription each year. You will be in complete control of your subscription and can often spread the cost over the year.
My company needs an invoice to pay for the subscription. How can I get one?
We can arrange to send you an invoice. Please contact our Subscriptions Hotline or call +44 (0)1604 828705.
Can I pay in a currency other than £ Sterling?
We accept cheque payments in most currencies. If you are paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange which may therefore be different to the £ Sterling published price.
Will you acknowledge receipt of my order?
If you place your order online, an email will be sent to you after you place your order. This will confirm the details of the address to which the issues will be sent, together with details of when your subscription will start and end. If you place your order over the phone or by post, we will write to you within a few days of receipt of your order, advising you of your 10 digit subscriber number, when your subscription will start and end, and the address to which the issues will be sent.
Can I order more than one subscription?
Yes, and we offer heavily discounted prices for group and corporate subscriptions with many exclusive benefits not available to individual subscribers. Please contact the corporate subscriptions manager for details:
t: 44 (0)203 953 2948
What do you do with my personal information?
How do I renew my subscription?
We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. If you wish to renew at any other time, please call us on +44 (0)1604 828705. You will need to have your 10-digit subscriber number to access your account, as this is used to identify both you and your subscription.
What is my subscriber number?
It is a 10 digit number which can be found on any email or written correspondence that we have sent you, or on the wrapper or label on your subscription copy. If you cannot find it, please contact our Subscriptions Hotline or call +44 (0)1604 828705.
When does my current subscription expire?
You can check your subscription details online by logging in here. You will need to have your 10-digit subscriber number to access your account. Alternatively, please contact our Subscriptions Hotline or call +44 (0)1604 828705.
How do I change my address?
You can notify us of your change your address by contacting our Customer Services team or calling +44 (0)1604 828705.
What do I do if an issue doesn’t arrive or arrives damaged?
Contact our Subscriptions Hotline and we will check your address details and arrange for a replacement copy to be sent to you. Please claim within three months of publication date if you are in the UK, and six months if you are based overseas.
Can I cancel my subscription?
We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 30 days of your subscription, please contact our Subscriptions Hotline or call +44 (0)1604 828705, and we will refund the cost of any un-mailed issues.
How do I access subscriber only content?
Subscribers have full access to all content on the Construction News website. You will need to sign in using your email address and password. Just go to www.newcivilengineer.com/sign-in and follow the instructions. If you need any help, please contact our Subscriptions Hotline.
Why do I need to activate my account, and how do I do it?
Some of our existing subscribers will need to activate their online access. Firstly, if you haven’t already, you will need to register on the website. You can do this here. Once you have registered, you can activate your account by entering your subscription number. If you cannot find it, please contact our Subscriptions Hotline or call +44 (0)1604 828705.
I am having problems accessing subscriber-only content on the website.
If you are unable to access subscriber-only content, we suggest you try the following:
If you are still having problems, please contact our Customer Services team or call +44 (0)1604 828705.
I’ve forgotten my password. How do I find it?
When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and then fill in the email address you used when registering on the site. We will then email your password to you within a few minutes. If you are still having problems, please contact our Customer Services team or call +44 (0)1604 828705.
Can I change the email address and the password I use to access the website?
Yes. Please log in with your current details, and change your email address within Account Settings. Please contact our Customer Services team or call +44 (0)1604 828705 if you have any problems.
I am a registered user, how do I gain access to subscriber-only content?
Our subscribers benefit from full access to the website plus delivery of a printed magazine every month. To gain immediate access to all this, click here to subscribe.
Why do I need cookies enabled?
My company has multiple subscriptions, but only one person can log into the website. How can I set up access for all individual subscribers?
If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions. However we may need to manually set up access for each individual user for you. If so, please contact our Customer Services team.